help article

How can I add a custom domain?

When you create your Pass account, your galleries are ready to be seen using your Pass domain right away. It will look something like this: janebphotography.passgallery.com. 

If you want to use a custom URL, you can set up a custom domain of your choice. This is a great way to show off your unique brand to your clients while they're checking out your beautiful Pass galleries!

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Set Up Existing Domain to Connect to Pass

If you've purchased your domain through a third party (e.g. Google Domains or GoDaddy), then you need to edit the following settings:

 

 1. Create CNAME Record with Your Domain Provider

 Log in to the account you have with your domain provider. Go to the Zone File Settings, DNS Manager, or a similar area. Then, you will create a CNAME record that points to Pass. You'll typically see the following fields for the CNAME record you are creating:   

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Alias/Host

This will be a new subdomain such as client, or gallery which will then create the new URL client.johnsmithphotography.com or gallery.janebphotography.com. If you are not using your website as a standalone website, another great option is to use the CNAME "www", which will create www.janebphotography.com as the Pass Custom Domain.  

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Type

Select CNAME and point it to ptcustom.passgallery.com (enter exactly as shown here in bold)

Note:

  • DNS changes can take up to 24 hours to propagate across the entire internet.
  • In case you use a CDN service (e.g. Cloudflare or MaxCDN), you will need to add the DNS record there as well.
  • A proxied CNAME will not be approved. (You can use proxy for other things on your website.)

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For CloudFlare users, resolve the proxied CNAME with the following steps:

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Click Edit and turn the proxy off so that it's DNS only. Click Save.

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The resulting CNAME should look like this:

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2. Set Up Custom Domain on Pass

Go to Settings > Brand & Style and under Pass Web Address click on Custom Domain. Enter your custom domain name (e.g. http://clients.janebphotography.com) in the Custom Domain field, and test it using the Verify button.    

Note: When you have several Pass brands (which requires upgrading to a Business account), you can set up a custom domain for each brand.

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That's it! Now wait for your DNS propagation and your custom domain mapping is ready.   

Note: In addition to the 24 hour propagation period, it will take an additional 4 hours for the change to be applied to your Pass galleries.

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